📩 India INX Derivatives Simplified

🔰 Introduction

A successful exchange ecosystem goes beyond speed and innovation — it prioritizes investor welfare. India INX, through its derivatives segment, ensures that investors have access to proper guidance, responsive complaint mechanisms, and institutional safeguards.

Let’s explore how investor services and redressal mechanisms are structured in this international financial hub.

A trader consults with a support representative at a helpdesk in a modern finance office at GIFT City, surrounded by digital displays of charts and feedback dashboards. The setting subtly incorporates India INX and IFSCA design elements.

🙋 Investor Services: Empowering Participants

India INX mandates its members to provide clear, responsive services to all investors and clients.

🔹 Key Requirements for Members

1. Dedicated Investor Helpdesk

   • Every trading member must maintain a helpdesk to address investor queries

   • Helpdesk must function during trading hours
     

2. Timely Communication

   • Contract notes, margin statements, and trade confirmations must be sent within defined timeframes

   • Updates must be clear, legible, and accurate
     

3. Awareness & Education

   • Members are encouraged to conduct investor awareness programs

   • FAQs, risk disclosures, and product information must be easily available on websites
     

📌 Example: An investor purchasing a currency options contract must receive timely information about premiums, expiry dates, and risks.

🧾 Redressal of Investor Grievances

India INX has a robust mechanism to track and resolve complaints efficiently.

🔹 Grievance Handling Workflow

Step	Action
Step 1: Complaint Submission	Investor raises a complaint to the Member or India INX Helpdesk
Step 2: Member Response	Member must acknowledge and resolve within prescribed timelines
Step 3: Escalation to Exchange	If unresolved, investor may approach India INX Grievance Officer
Step 4: Regulatory Reporting	India INX maintains logs and trends for IFSCA’s review

🔹 Timelines and Reporting

• Members must record and update complaints in a central system

• All unresolved or aged complaints must be escalated and reported
  

📬 Important Best Practices for Investors

• Always retain trade confirmations and contract notes

• Immediately report discrepancies or suspicious transactions

• Use the official channels (website/helpdesk) to raise concerns
  

India INX’s goal is to foster a trustworthy and responsive marketplace, not just for trading — but for long-term engagement.